Terms and Conditions

Happy Glass is owned and operated by MG Property Services, LLC. These Terms and Conditions ("Terms") govern your use of happyglassco.com and the residential and commercial window cleaning services provided by Happy Glass Co. ("Happy Glass," "we," "us," or "our").

By accessing our website, submitting a form, requesting a quote, scheduling service, or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Company information

MG Property Services, LLC owns and operates Happy Glass, which provides residential and commercial window cleaning services in Boulder County, Colorado, and surrounding communities.

MG Property Services, LLC
d/b/a Happy Glass
3611 Mountain View Ave
Longmont, CO 80503
max@happyglassco.com
720-807-2591
585-749-0027

2. Services

We provide window cleaning services, which may include residential window cleaning, commercial window cleaning, storefront glass cleaning, screen cleaning, sill and track wipe-downs, estimates, and related services.

Service availability may vary by location, weather, scheduling capacity, property access, and service requirements.

Submitting a form or requesting a quote does not create a binding service agreement. A service agreement is created only when the scope of work, timing, and pricing have been accepted by both the customer and Happy Glass.

3. Quotes and pricing

We may provide quotes based on the information you submit, photos, visual inspection, property details, window count, access requirements, or other service details.

Unless otherwise stated in writing, quotes are based on the visible and known conditions at the time they are prepared. Additional windows, heavy buildup, hard water spots, paint, construction debris, restricted access, height changes, or customer-requested changes may result in additional charges.

Any additional work discovered or requested during service will be communicated to the customer and must be approved before proceeding.

Unless otherwise stated, quotes are valid for 30 days from the date issued.

4. Scheduling, weather, and access

Window cleaning work may be affected by weather, wind, lightning, temperature, property access, interior access, pets, fragile items, landscaping, height, ladder placement, and other factors outside our control.

We schedule work in arrival windows rather than fixed minute-to-minute appointments. We will do our best to arrive within the window and will let you know if anything changes.

We may reschedule service when conditions are not suitable or when completing the work would compromise quality or safety.

Customers are responsible for providing safe and reasonable access to the windows being cleaned, including walkways, gates, interior areas, and nearby work areas. If we cannot complete work because access is unavailable or conditions are unsafe, we may reschedule or charge a reasonable trip fee where allowed by law and disclosed to the customer.

5. Payment

Payment terms will be provided with the quote, invoice, or service agreement.

Unless otherwise agreed in writing, payment is due upon completion of service. We may accept payment by cash, check, credit card, or other approved payment methods.

Invoices that remain unpaid after 30 days may be subject to late fees, collection costs, or other remedies allowed by law.

6. Work quality and service limitations

We stand behind the quality of our work and will make reasonable efforts to address service concerns when they are reported promptly.

Standard window cleaning removes dirt, dust, fingerprints, and ordinary grime. It may not remove hard water stains, mineral deposits, paint, overspray, construction debris, scratches, glass corrosion, failed seals, or damage already present in the glass or frame.

We are not responsible for damage or service limitations caused by:

• Normal wear and tear.
• Pre-existing cracked panes, failed seals, damaged screens, loose grids, peeling paint, brittle tint, or compromised frames.
• Hard water, mineral deposits, paint, construction debris, scratches, or glass corrosion.
• Unsafe or restricted access to work areas.
• Weather conditions or environmental residue after service is completed.
• Work performed or altered by anyone other than Happy Glass.

7. SMS / text message communications

MG Property Services, LLC, doing business as Happy Glass, may send non-marketing texts to customers and website visitors who choose to opt in.

By checking the SMS consent box on our website contact form, you consent to receive non-marketing text messages from MG Property Services, LLC, doing business as Happy Glass, at the phone number you provide.

Messages may include quote responses, appointment confirmations, appointment reminders, scheduling updates, customer support responses, service-related follow-ups, and invoice-related messages.

SMS consent is optional and is not required to submit a service request or purchase services from us.

Message frequency varies based on your inquiry or service request. Service-related messages are typically limited to the number of messages needed to respond to your request, schedule service, provide updates, and follow up about your service.

Message and data rates may apply depending on your mobile carrier plan.

To opt out, reply STOP at any time. After you send STOP, we may send one final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages unless you opt in again.

For help, reply HELP or contact us at max@happyglassco.com or 720-807-2591.

Carriers are not liable for delayed or undelivered messages.

SMS consent is not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services necessary to deliver SMS communications.

For more information about how we collect, use, and protect information, please review our Privacy Policy.

8. Cancellations and rescheduling

Customers may cancel or reschedule a service appointment by contacting us as soon as possible.

We ask that you give us at least 24 hours notice to reschedule or cancel a confirmed appointment so we can offer the time to another customer. If a cancellation occurs after our team has already traveled to the property or after work preparation has begun, we may charge a reasonable trip fee or cancellation fee where allowed by law and disclosed to the customer.

9. Customer responsibilities

Customers are responsible for:

• Providing accurate contact, property, and service information.
• Ensuring we have permission to access and perform work at the property.
• Providing reasonable access to exterior and interior windows included in the service scope.
• Moving fragile items, furniture, vehicles, window coverings, or other obstacles when requested.
• Keeping people and pets away from active work areas.
• Letting us know about known window damage, access concerns, security systems, or special property instructions before service begins.

Happy Glass is not responsible for damage, delays, or incomplete service caused by inaccurate information, unavailable access, unsafe conditions, or failure to follow reasonable preparation instructions.

10. Photography and marketing

We occasionally take photos of completed work for our portfolio and social media. We do not photograph people, license plates, addresses, security-sensitive details, or other identifying details without permission, and we will not share images of your interior without permission. If you would prefer no photos of your property be used, tell us and we will not take or share any.

11. Insurance

Happy Glass is insured. Proof of insurance is available on request.

12. Website use

The content on happyglassco.com is provided for general informational purposes only. We make reasonable efforts to keep information accurate and current, but we do not guarantee that all website content is complete, current, or error-free.

You agree not to misuse the website, attempt unauthorized access, interfere with website operation, submit false information, or use the website for unlawful purposes.

We may update, modify, suspend, or discontinue any part of the website at any time.

13. Intellectual property

All website content, including text, images, graphics, layout, logos, and other materials, is owned by or licensed to Happy Glass unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without our prior written permission.

14. Third-party links and services

Our website may link to third-party websites or services, such as map providers, payment processors, review platforms, embedded forms, or other external resources.

We are not responsible for the content, policies, security, or practices of third-party websites or services.

15. Limitation of liability

To the maximum extent permitted by law, Happy Glass is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website or services.

Our total liability for any claim related to services performed will not exceed the amount paid for the specific service giving rise to the claim.

Nothing in these Terms limits any rights or remedies that cannot be limited under applicable law.

16. Indemnification

You agree to indemnify and hold harmless Happy Glass from claims, damages, liabilities, losses, costs, or expenses arising from your misuse of the website, your violation of these Terms, your submission of inaccurate information, or your violation of applicable law.

17. Governing law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws principles.

Any disputes shall be resolved in the appropriate courts located in Colorado, unless otherwise required by law.

18. Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

19. Contact

Questions about these terms? Get in touch:

Happy Glass Co.
Boulder County, Colorado
max@happyglassco.com
720-807-2591